I wanted to personally thank Northern Heat and Air for finding time on your busy schedule to service our furnace, which was not firing on this cold Fall morning.
Your customer service/phone receptionist was efficient and helpful, and James was promptly here at the appointed time.
He found the problem quickly and efficiently and explained what he did.  I appreciated his honesty and attitude.
You have a new customer in Butler Tarkington!
Thanks so much for doing a great job!
Sincerely,
Joyce and Tom Dreesen

Since you sometimes don't realize your furnace or a/c is broken till after you get home we have extended our regular price service hours from

Mon. to Fri. 7:00 am to 7:00 pm
Sat. 8:00 am to 1:00 pm

Just as always you can call a talented professional 24 hours a day

You are already in a bad mood cause your system is not working why pay more as well.

We appreciate all comments posted to the blog. Help us extend our business and learn from our mistakes. We really want to know what you think.

We would like to congratulate all of the winners of the 1st Annual Northern Heating and cooling Bar-b-que. if your name is listed below just give us a call or stop by to find out what you won and to make arrangements to receive it.

The winners are:

• Dave Honaker
• Debbie Wilson
• Peyton Berg
• Allie Rodgers
• Jan & Allan Wilhere
• Chad & Stephanie McGuyere
• Dave Betcher

Thank you every one for coming out we had a great time. We hope to get some pictures up soon.

Please use this blog posting to comment on and tell us how we did, whether it be great, bad, or indifferent. It is our goal to make sure that we grow to be an honest, highly trusted and reputable heating and air company this can only be done if we know what we are doing right and finding the areas that we need to focus on to become better.

My name is Oliver Giorgio I am the current COO of Northern Heating and Cooling. I joined this company for one single reason: Karl’s complete and unwavering dedication to customer satisfaction. This is something that I hold dear as well, and one of the reasons I felt in necessary to open all forms of communication with our customers.

We want to know when we did a great job and satisfied your needs, and we also want to know when we missed the mark a little and need to make adjustments.

Only with the help of our strong customer relationships can we grow, so please share your experiences not only to spread the good word but to help us learn.